Products

Hosted IP PBX

Hosted IP PBX removes the cost and complexity of a premise-based system. The PBX is hosted in multiple, redundant datacenters, providing a reliable, scalable voice platform with integration to other business application platforms...

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Other Voice Option

Great selection of voice based services including a fully customizable auto attendant, conference calling services, fax-to-email, integration with business applications, SIP trunking and a messaging communicator...

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Help Desk

Help Desk platform delivers an enterprise solution for managing all support-related customer interaction. As a standalone product, Help Desk provides robust support functionality including email interaction for remote staff, automated incident routing, queue and ticket-based prioritization, and granular security controls. While technical support is a critical component of many successful businesses, its effectiveness is compromised when delivered in isolation from other business units. For this reason Help Desk can be integrated with all other platforms including CRM, Messaging and PBX.

CRM

CRM provides a complete customer relationship management system capable of delivering sales force automation across the enterprise, providing sales management with unprecedented visibility into team activity...

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Call Center

Call Center is designed to help companies manage inbound and outbound call centers. Call Center consists of automated call distribution, IM agent queuing, email integration, agent login / logoff, dynamic and skills based call routing, call queues, call recording, realtime agent and queue status, and historical call, queue, and agent performance reporting.

Mobile Integration

Mobile Integration is a Fixed Mobile Convergence (FMC) which extends the Voice platform to your mobile workforce. Mobile users can access Voice, Messages & CRM directly from their dual-mode mobile handsets. Mobile users are treated as extensions off of the Voice hosted IP PBX just like any wired handsets. Ideal for the mobile sales force, Mobile incorporates mobile phone usage into the voice platform, allowing for cost reduction, and improved management visibility.