Hosted IP PBX

Hosted IP PBX removes the cost and complexity of a premise-based system. The PBX is hosted in multiple, redundant datacenters, providing a reliable, scalable voice platform with integration to other business application platforms.

The result of this integrated approach is a centralized, application enabled voice infrastructure for your business – providing enterprise class features at a fraction of the cost of traditional approaches. By providing a feature rich environment, coupled with truly simple management, large and small enterprises can rapidly deploy centralized pbx services and stay focused on their core business.

IP PBX end users get a comprehensive set of advanced features:

• Polycom IP handset – Polycom handsets feature backlit LCD screens, context aware visual menus, configurable line appearances, mwi, high quality full-duplex speakerphones, micro browser support, PoE support, and more. Handsets are available with anywhere from 2 to 48 lines.
• Direct Inward Dialing (DID) Numbers - Port over your existing numbers or assign numbers from a block of DIDs to each end-user. DIDs are available throughout North America and in many international locations.
• Caller-id – Supports inbound and outbound callerid name and number, callerid masking, and more.
• Simultaneous ring – Any extension can be configured to simultaneously ring at any number of locations. Many users choose for their DID to ring their desk and cell phone simultaneously.
• Ring groups – Any group of handsets can be mapped to a given extension, DID, or auto-attendant option. This is useful for handling inbound calls for environments that don’t require full call center functionality.
• 4 digit dialing – Every IP PBX user gets a company wide unique 4 digit extension. Internal 4-digit calling is free and works for any IP PBX enabled user.
• Global call transfer - Transfer to any internal or external number. Transfers work across any locations deployed with IP PBX.
• Saved call lists and re-dial – Call lists on the handset make it easy for users to see call activity, recall numbers and get back in touch with customers.
• Find-me / Follow-me – Inbound calls can be configured to try multiple locations and devices to locate a particular end user.
• Music on hold – Present a professional image to your customers with a commercial loop, or music on hold (several music options available).
• Handset and dial-by-name directory - Lists out all of your users by name accessible both from the handset and from your auto-attendant.
• 3-way conferencing – Ad-hoc conferencing allows end users to create conferences on the fly directly from their handsets.
• Do not disturb – Automatically forward calls to your voicemail when you are in meeting.
• Call forwarding – Users can forward their DID to their cell phone or other destination from the handset, from an outside telephone, or from the web.
• Voicemail to email – get notification of new voicemail in your email inbox including a copy of the voicemail message.
• Out of service re-direct - In the unfortunate event that a given location suffers power or internet connectivity failure, IP PBX can be programmed to automatically send calls to a backup, out of service destination without the need for manual intervention.
• Web based configuration – End users and customer administrators can login to a secure web portal to manage their IP PBX services and configuration including everything from call forward settings and voicemail, to end user extension assignments and user activation / de-activation.