Solutions

We understand that every enterprise has a unique set of requirements that must be met in order to optimize productivity and efficiency. In order to help you achieve those goals we leverage a unique mix of end-user functionality, cross-application integration, and management visibility – all via our hosted model. Learn more by reviewing the solutions we’ve outlined here, then contact us to see how we can help your organization.

Sales Management

Our hosted platform allows businesses to increase their sales productivity by combining customer communications, customer relationship management, and business intelligence on a single hosted platform. Sales management solutions delivered via the hosted platform give companies the ability to:

Improve collaboration and customer communications by unifying all sales personnel to a common platform including Voice, IM, eMail and Web Iinteractions. Since our platform is hosted, all of your remote sales offices and home office users can be incorporated. Consolidating communications onto a common platform improves management control, simplifies day to day management, and consolidates multiple vendors and service providers.
Grow sales and streamline processes by managing customer and sales activity in a central database. We offer an integrated customer relationship management (CRM) application which tracks accounts, leads, meetings, calls, opportunities, and more. Our CRM allows businesses to share information across departments and get a complete picture of what is happening with their customers.
Increase sales rep efficiency with integrated CRM and customer communications on the same platform. Outbound sales activity can be automated with click-to-call and integrated email functionality. Inbound sales inquiries create screen pops with relevant customer information. These functions improve a sales reps ability to communicate with prospects and manage existing accounts.
Create management visibility by combining communications and CRM data in a common business intelligence environment. Integrated reporting and analytics functions available in the hosted platform allow managers to get complete visibility into sales activity, sales pipelines, lead conversions, rep effectiveness, and more.
Customize and integrate with other systems using a built-in tools, web services APIs, client side event hooks, and ETL data integration. A rich set of options allows you to integrate our Hosted PBX with existing systems and services to streamline operational processes that span multiple systems.

Call Center Management

We offer a comprehensive call center communications with integrated management applications which provides businesses with all the tools they need to run enterprise class call centers. Our Call Center management solutions give companies the ability to:

Consolidate and extend call center services across multiple locations. We remove the artificial geographic boundaries imposed by traditional technology. You gain efficiencies by centralizing call center services that serve multiple offices, locations, or geographies. Additionally, our platform allows you the ability to extend call center agent participation out to remote agents and even work-at-home agents.
Improve customer satisfaction by enabling multiple communications paths and providing intelligent communication routing. We incorporate voice, IM, email, and web based interactions on a common platform which means you can offer multiple ways for your customers to reach you.

Trouble Ticket Management

Increase agent efficiency with integrated Trouble Ticket functionality. Our platform offers an enterprise class trouble ticketing system which is integrated with the communication platform components. This trouble ticketing system issues ticket ID’s to each unique customer request, and tracks tickets through defined states ultimately to resolution. As inbound communications are delivered, screen pops automatically pull relevant customer information and improve response time. Customer communications on any given issue are automatically incorporated into the ticket reducing manual effort.