Support

We pride ourselves on our outstanding track record of helping clients implement high quality, business grade hosted services around the world. Our platform combines voice and customer communications with business applications and analytics all on a hosted platform. Through our unique multi-location architecture, we are able to provide 99.999% reliability for our services.

From initial system design and provisioning through deployment and go live, to ongoing support, your needs and your success are our key goal.

All systems, networks, and customer environments are monitored via multiple redundant systems to ensure total service availability. Over 40 independent data parameters including latency, packet loss, and jitter are constantly measured, aggregated, and compared against carefully tuned thresholds to determine if services will be impacted. These same measures are plotted over time to surface any trends that may potentially lead to availability issues.

Support is always available, 24 x 7 x 365, and is delivered by a highly knowledgeable and passionate support engineering team that always puts the needs of the customer first. Members of the support team all have hands on experience with the platform including networking, systems, and applications and are happy to assist in any issue or change, no matter how big or small. Customers have the choice of using a web portal to effect changes to their service configuration themselves if they so choose.

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